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We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Sales Executive, Groups and Events
Company Description
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Job Description
The Sales Executive, Group Sales will report directly to the Director of Sales and will be part of our in-house sales team, which is in charge of converting incoming group leads in order to achieve our targets in groups segment. This role is a possible gateway to your next career steps as we are looking for a talented and motivated team member, with the drive to deliver results and exceed expectations.
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service.
• Representing Fairmont values and service promises
• Preparing, negotiating and sending proposals & contracts
• Determine group rates based on evaluation with support of DORM
• Regular follow ups to ensure highest possible conversion
• Handles negotiations to ensure maximization of revenue income
• Site Inspections and entertainments to show case the property
• Attends all internal meetings and provides update on group lead status’
• Constant communication with operation teams to ensure highest level of customer service
• Managing a set of 20-25 (3rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production
• KPI’s/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate
• Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.
• Preparation, communication and participation in FAM trip groups/events
• Constant interaction with Global Sales Offices to ensure highest level of product knowledge for global KAM
Qualifications
Experience in luxury hotel segment (5*)
• Excellent communication skills (verbal and written)
• Very good presentation skills (site inspections)
• Understanding of Group operations (arrival procedures, meeting requirements, etc.)
• Knowledge and experience with Microsoft Office is mandatory
• Knowledge and experience with Opera is an advantage
• Previous experience in MICE is mandatory
• Team player with supportive attitude
Additional Information
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
To apply for this job please visit jobs.smartrecruiters.com.