Approval Officer

Administration Full Time
  • Administration
  • Full Time
  • Abu Dhabi - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • Bachelor Degree in Medicine (MBBS) graduate from a recognized university

Website NMC Healthcare

NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world.

Approval Officer


  • Apply medical knowledge and best insurance practice while reviewing and verifying the Pre Approval requests (OP/ IP) received from different departments to obtain authorizations as required by insurance companies dependent upon the plan coverage for all Insurance patients. Ensure that the details of the Pre Authorization Requests are in line with the regulators’ standards especially the claim adjudication Rules and Business Rules.
  • Handling the rejected pre authorization and get required justification from the treating doctor to resend it to Insurance Company and obtain the approval.
  • Prepares reports of daily activity as requested for management and assists management in month end reporting as requested..


Administrative activities:

  • Evaluate the Pre Approval requests from medical necessity for the requested service according to the medical data provided and accurately code the service description codes stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy’s schedule of benefits
  • Respond to Insurance/ TPA queries and liaise with concerned department without any delay.
  • Responsible for receiving, evaluating and escalating second opinion cases and case management
  • Perform night shift duty and on public holidays as per duty roster.
  • Prepares reports of daily activity as requested for management and assists management in monthly reports as requested.
  • Handle Auditing Process. Arrange required documents and papers and check with coders in order to assist the external Auditors
  • Attend Meetings and Presentation
  • Train Front office, Receptionist and Nurses and keep them updated about Insurance details.
  • Prepare cost estimate for procedures for Cash Patient
  • To adjust duties in case of any sudden/ emergency unplanned leaves by colleagues.
  • Managing and handling pending cases (if any) to the next shift colleagues.

OSHMS activities:

  • Comply with reasonable OSH instructions, policies and safe working procedures
  • Use of appropriate personal protective equipment and safety systems.
  • Be familiar with emergency and evacuation procedures
  • Not willfully or recklessly endanger anyone’s health and safety
  • Assist with the preparation of risk assessments
  • Report OSH Hazards, incidents, Near misses and issues
  • Reduce, Reuse, Recycling of waste as much as possible
  • Attend all OSH Trainings, awareness programs and mock drills.
  • Participates in the OSHMS audits, inspections, ensuring standards are maintained.

Miscellaneous Activities:

  • Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title.


  • Bachelor Degree in Medicine (MBBS) graduate from a recognized university
  • Experience in Insurance Claims management/adjudication (minimum 2 years).
  • Experience in Medical Coding ICD, CPT, DRG and HCPCS.
  • Flexible and able to work under pressure
  • Knowledge in using computer and related software applications and proficient in using MS office programs.
  • Communication, interpersonal skills as applied to interaction with co-workers, supervisor and customers and capability to interact with all levels in the organization.
  • Must display a neat, clean professional appearance.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
  • Must communicate in a timely manner and exhibit good listening skills.
  • Demonstrates dependability by possessing a “can do” and flexible approach.
  • Demonstrates knowledge and practice of confidentiality policy.

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