Website Emirates NBD
Emirates NBD, the leading banking group in the region was formed on 16th of October 2007 when the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The Emirates NBD 2007 merger between Emirates Bank International (EBI) and the National Bank of Dubai (NBD), became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the United Arab Emirates (UAE) to form a banking champion with the largest asset base in the GCC region summing up to AED 281.6 billion as at 31st December 2009, capable of delivering enhanced value across corporate, retail, Islamic and investment banking throughout the Gulf Cooperation Council (GCC) region
Assistant Branch Manager
JOB DESCRIPTION
The job holder ensures that the customer service teams are able to achieve high customer satisfaction levels through adequate product and service offering knowledge and provides quality customer service when interacting with customers. The job holder is also responsible for handling any escalated customer queries. The job holder works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback. The job holder is involved with process improvement design as well as working alongside automated and digital service channels. The job holder is results-oriented, self-motivated and determined to improve customer service standards. The job holder has strong business acumen to identify new service opportunities. They are organized and able to work independently in fast paced environments. The job holder is also able to lead teams with their pleasant disposition towards internal and external stakeholders.