Assistant Front Office Manager

Administration Full Time Hospitality / Food & Restaurant

Website Rosewood Hotel Group

Discover a global collection of one-of-a-kind luxury hotels, resorts and residences, each inspired by our A Sense of Place® philosophy to reflect the local culture and spirit of a destination. The result: travel experiences that are authentic, original, and deeply personal.

Job Description

Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
a. All hotel features/services, hours of operation.
b. All room types, numbers, layout, decor, appointments and location.
c. All room rates, special packages and promotions.
d. Daily house counts and expected arrivals/departures/ VIP’s.
e. Room availability status for any given day.
f. Scheduled in-house group activities, locations and times.
• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Monitor the staffs’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
• All other duties as required.
About Us
Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

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