Website flydubai
Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Our agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously under-served markets. Since launching its operations in 2009..
Assistant Producer Front Stage
Functional Accountabilities
- Supervising the front stage casts and ensuring excellent customer service.
- Managing room inventory.
- Responding to guest inquiries and resolving any complaints or problems.
- Monitoring and controlling the performance of the front office.
- Ensuring the maintenance and cleanliness of the front office and guest areas.
- Collaborating with other departments to ensure smooth hotel operations.
- Developing and implementing procedures to increase efficiency and guest satisfaction.
- Participating in budget planning and revenue management.
- Maintaining up-to-date knowledge of hotel products, services and promotions.
- Representing the hotel and maintaining high standards of customer service and hospitality.
- Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
- Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
- Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
- Ensuring that front office systems and equipment are maintained and in good working order.
- Overseeing the training and development of front office staff.
- Maintaining effective communication and coordination between front office and other departments.
- Participating in the development of the annual budget and operating plan.
- Preparing daily, weekly, and monthly reports as required.
- Ensuring the compliance with hotel policies and procedures.
- Assisting the front office manager in various tasks as required.
Qualifications and experience
Experience and Technical Knowledge
Previous experience in similar role.
Knowledge of hotel operation, including all front of house sub departments
Strong leadership skills
Qualifications
BA degree in hospitality management
Previous experience in similar role
Knowledge of hotel operating systems
Understanding the revenue management and inventory control systems
Proficiency in Microsoft office and strong computer skills.
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