Branch Associate, HBME Oman – Omani Nationals

Accounting / Finance Banking Full Time
  • Accounting / Finance
  • Banking
  • Full Time
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary

Website HSBC

HSBC would be a real alphabet soup if the company's name reflected its geographic diversity. One of the world's largest banking groups by assets, HSBC Holdings owns subsidiaries throughout Europe, Hong Kong and the rest of the Asia/Pacific region, the Middle East and Africa, and the Americas. All told, the company has some 7,500 locations in more than

Branch Associate, HBME Oman – Omani Nationals

Job description

Branch Associate, HBME Oman – Omani Nationals

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia

We are currently seeking ambitious individuals to join a new wholly owned branch of HSBC Bank Middle East Ltd. (HBME) which HSBC intends to establish in Oman, working together with other colleagues to define, manage and achieve business targets. The establishment of this Branch is subject to regulatory approvals and the issuance of a banking license

Role overview:

To provide quality service to Customers for any queries relating to Trade transactions, general queries and any other support to enhance the overall customer experiences and when they visit the GTRF counters. Accept and release the correct documents to the customers.

To identify potential revenue opportunities for existing relationships by identifying cross-selling opportunities.

Principal responsibilities:

  • Handle customers ‘general and transaction-specific enquiries (e.g. status enquiries, document delivery status, etc.) When receiving/delivering documents/applications at the counters.
  • Instigate outbound calls to customers to provide as and when assist with processing.
  • Provide customers with information related to Trade products. Receive Trade instructions from customers, once settled release documents to customer after checking the collection authority as per system.
  • Send the original requests and documents for scanning.
  • Release Export DCs to customers as per laid down procedure.
  • Follow up with customers for collection of Exports DCs and return docs and report the uncollected items to Services.
  • Carry out monthly balancing of physical import documents held at branch counter, with in the stipulated time.
  • Carry out scanning process in the branch where scanners are installed
  • Support the development of a cohesive team.
  • Acquire knowledge and enhance business understanding to build an internal knowledge database for the team.
  • Complete transaction vetting/scanning in accordance with established procedures and standards escalating when necessary to the appropriate escalation points.

To be successful in the role, you should meet the following requirements:

  • University Degree or Master’s Degree.
  • Excellent knowledge and experience in trade and customer service
  • Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others.
  • Proven success and achievement in the past working experience where one has to handle multiple tasks independently.
  • A good team player who possesses good interpersonal and communication skills
  • Strong organizing and time management skills
  • Can work independently and quickly, with good attention to detail
  • Good command of spoken and written English
  • self-motivated with initiatives to take on new and additional responsibilities

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