Call Center Agent – Community Management

Customer Service Full Time

Website Tafaseel

Tafaseel Group Holding, is a multi-award-winning leader in the Middle East’s BPO sector. We employ over 2,000 professionals from 30 nationalities, offering services in 13 languages. With strategically positioned sites across the UAE, KSA, Bahrain, and Egypt and continuously expanding our footprint each quarter we deliver a comprehensive suite of 14 business process outsourcing services.

Call Center Agent – Community Management

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management. The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa.

Key Responsibilities:

  • Respond to incoming calls, emails, and other communication channels from residents or community members.
  • Handle service requests, general inquiries, and complaints in a professional and timely manner.
  • Log all interactions accurately using CRM or other ticketing systems.
  • Provide accurate information about community policies, events, and services.
  • Escalate complex or unresolved issues to supervisors as needed.
  • Maintain a customer-focused approach while managing a high volume of interactions.
  • Coordinate with internal departments to ensure follow-up and resolution of requests.
  • Uphold client service standards and represent the community positively at all times.

Candidate Profile:

  • Previous experience in community management, real estate, or residential services is strongly preferred.
  • 1–3 years of experience in a call center or customer service role.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and efficient under pressure.
  • Familiarity with CRM systems and basic Microsoft Office tools.
  • High level of professionalism and attention to detail.
  • Bilingual skills may be an advantage depending on the client’s needs.

To apply for this job please visit tafaseel.freshteam.com.

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