Website Al Ain University
Established in 2004, Al Ain University (AAU) opened the doors to its first student cohort in 2005. Constantly innovating, AAU expanded its facilities by opening a second campus in Abu Dhabi in 2008, offering programs in Business and Law. Having begun with three colleges (Engineering, Business, Education, Humanities, and Social Sciences), the University has continued to expand its program offerings which now include 22 undergraduate programs across six colleges (Engineering, Pharmacy, Law, Education, Humanities, and Social Sciences, Business and Communication and Media), 8 Master’s programs, and 1 Professional Diploma in Teaching program.
Call Center & Customer Service ( UAE National)
Department: Admission and Registration Unit.
Campus : Abu Dhabi
Qualification: Bachelor Degree
Experience: 2 Years call center /customer service Experience (Experience of UAE is a plus)
Job Description:
– Provides information related to policies and conditions for the admission of new students at the university.
– Update knowledge and provide information relating to the university (specialization, fees, etc.).
– Responsible to respond inquiries relating to the (exams, holidays, courses schedule, etc. …)
– Follow-up student’s queries and communicate to the students via email.
– Prepares daily and monthly reports as needed and report to Deputy General Register.
– Records all inquiries and maintain proper documentation.
– Responsible to contact with students who have dropped out.
– Responsible to conduct surveys relates AAU programs & services.
– Other duties as assigned by the General Register.
General Conditions:
– Proficiency in English language, spoken and written.
– Proficiency in Arabic language, spoken and written.
– Enthusiastic fresh graduates can also apply.
– Good command on computer skills, particularly MS office programs
– Ability to manage conditional information is a must.
– Excellent interpersonal & verbal communication.
– Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.
To apply for this job please visit aau.ac.ae.