Call Centre Agent

Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.

•    Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.

•    Performs clerical duties as assigned.

•    Assists in training new hires as directed.

•    Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.

•    Accepts assignments as designated by the Call Centre Supervisor.

•    Adheres to the hospital / departmental policies and procedures.

•    Recognizes the cultural needs of the patients .

High School Diploma or Equivalent