Concierge Eastern European

-TO MAINTAIN THE AMBIENCE OF THE LOBBY & WAITING AREAS IN A NEAT, CLEAN, AND ORGANIZED MANNER

-STANDARD OPERATING PROCEDURES (SOP’S) REGARDING RECEPTION OPERATION, WITH RESPECTS TO SAFETY, SERVICE AND MAINTENANCE

-RESPONSIBLE AND TAKE GOOD CARE OF THE ASSETS, ASCERTAINING THE CLEANLINESS & PREVENTION OF DAMAGE.

-TO SUPPORT IN COORDINATION OF TENANT INQUIRIES & COMPLAINTS

-TO SUPPORT TENANTS IN ACCESS CARD/HANDOVER COORDINATION

-TO PROMOTE COMPANY PORTAL AND SUPPORT IN BOOKINGS, REQUESTS AND COMPLAINS.

-TO HAVE DIRECT ACCESS TO DATABASE OF CLIENTS AND SERVICE PROVIDERS

-TO MAINTAIN EXCELLENT KNOWLEDGE ABOUT COMMUNITY AND SURROUNDING FACILITIES I.E. “RESTAURANTS, GALLERIES, SALONS AND OTHER NEARBY FACILITIES THAT MIGHT BE OF HELP TO THE RESIDENTS”.

-TO MAINTAIN UP-TO-DATE KNOWLEDGE OF THE EVENTS, ACTIVITIES & ATTRACTIONS ACROSS UAE & INFORM THE TENANTS WHEN REQUIRED.

-TO ASSIST RESIDENTS WITH FITNESS AND WELLNESS SERVICES AVAILABLE, INCLUDING THE PROMOTION OF ACTIVITIES, CLASSES, AND EVENTS TO ADD VALUE TO THEIR EXPERIENCE.

-TO ALWAYS GREET AND COMMUNICATE WITH RESIDENTS & VISITORS IN A FRIENDLY, RESPECTFUL & POLITE MANNER ALWAYS.

-TO ENSURE THAT ALL GUESTS, VISITORS, AND DELIVERIES ARE REGISTERED PRIOR TO GRANTING ACCESS TO THE ASSET.

-TO KEEP AND MAINTAIN RECORD ANY DELIVERED PACKAGE/PARCEL/COURIER.

-TO ALWAYS HELP GUESTS & RESIDENTS, WITHIN APPROVED P&P

-TO COORDINATE WITH SUPPORTING DEPARTMENTS & FUNCTIONS (INTERNAL & EXTERNAL) WHENEVER RELEVANT

-TO PROVIDE A PROFESSIONAL & IMMEDIATE RESPONSE TO RESIDENTS CONCERNING ALL RESIDENTIAL COMPONENTS AND AREAS

-TO WORK CLOSELY WITH ASSET MANAGERS ON AD HOC REQUESTS

-TO SUPPORT MANAGEMENT WITH RELEVANT ADMINISTRATION INCLUDING DAILY, WEEKLY, AND MONTHLY REPORTS

-TO RECORD THE LOST & FOUND ITEMS AND COORDINATE WITH THE SECURITY.