Customer Care Advisor

Accounting / Finance Banking Customer Service Full Time
  • Accounting / Finance
  • Banking
  • Customer Service
  • Full Time
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 3 years work experience in customer service (preferably in banking industry)

Website Emirates NBD

Emirates NBD, the leading banking group in the region was formed on 16th of October 2007 when the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The Emirates NBD 2007 merger between Emirates Bank International (EBI) and the National Bank of Dubai (NBD), became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the United Arab Emirates (UAE) to form a banking champion with the largest asset base in the GCC region summing up to AED 281.6 billion as at 31st December 2009, capable of delivering enhanced value across corporate, retail, Islamic and investment banking throughout the Gulf Cooperation Council (GCC) region

Customer Care Advisor


Emirates NBD is a market leader across the MENAT (Middle East, North Africa and
Türkiye) region with a presence in 13 countries, serving over 20 million customers. The
Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates
NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89

At the bank, we serve our customers and help them realise their financial objectives
through a range of banking products and services including retail banking, corporate &
institutional banking, Islamic banking, investment banking, private banking, asset
management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial
transactions and requests conducted outside of our branches. We also operate Liv, the
lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to
be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals,
Emirates NBD is committed to welcoming the young generation into an innovative,
modern and supportive work environment to contribute to the nation’s success. We are
looking to find the best UAEN talent to join our ENBD family.

EmiratesNBD branches are centre for customers for all their banking needs. The two major
objectives of branches are “excellent customer service” and “mobilization of business”.

As a Customer Care Advisor at EmiratesNBD, you will be the main point of contact for assigned
customers requiring non-routine products and services.The role holder is expected to exploit the
potential available for selling/developing customer relationships for achieving the assigned sales
and service objectives/standards.

Customer contact is virtually continuous and hence competencies and skills required for dealing
with customers are critical. Thorough knowledge of products and related delivery procedures is a

To be successful in this role, you will need the following skills and experience

  • 3 years work experience in customer service (preferably in banking industry)
  • Relevant technical knowledge and skills (including speed and accuracy)
  • Detail Oriented, able to work under pressure with a positive customer service attitude.
    Bilingual with English a must.
  • Good interpersonal competencies to enable customer service standards
  • UAE national only

To apply for this job please visit

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