Customer Care Executive

Customer Service Full Time Health Care

Website NMC Healthcare

NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world.

Customer Care Executive

Job Description

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients’ rights concerning confidentiality, education, and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions, adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs, mock drills, and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

Responsibilities

  • Greets patients and families to understand the nature of their inquiries
  • Provides information or refers patients to appropriate contacts within or outside the organization
  • Advocates for patients’ rights concerning confidentiality, education, and information
  • Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
  • Communicates daily updates and pertinent information to the Floor Supervisor
  • Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
  • Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
  • Investigates concerns raised by patients/visitors and implements necessary actions
  • Maintains accurate records of all communications with customers
  • Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
  • Performs additional duties as assigned by higher authorities
  • Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
  • Follows documented OSH procedures and instructions, adhering to specific responsibilities
  • Is familiar with emergency and evacuation procedures to ensure safety during incidents
  • Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
  • Follows waste management procedures to ensure compliance with hospital policies
  • Attends OSH and infection control training programs, mock drills, and awareness sessions as required
  • Uses appropriate personal protective equipment and safety systems at all times

Qualifications

Educational Background:

  • Preferably a graduate in any discipline (4.1).

Experience:

  • Minimum of 1-year experience as a receptionist in a patient-focused environment (4.2).
  • Experience operating a multi-line switchboard system is preferable.
  • Interest in working in a hospital-related environment (4.2).

Technical Skills:

  • Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (4.3).

Interpersonal Skills:

  • Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
  • Superior phone etiquette skills are essential (4.4).

Patient-Centered Focus:

  • Patient-focused, service-oriented, patient, and understanding (4.5).

Organizational and Multitasking Skills:

  • Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability:

  • Ability to work independently with minimal supervision (4.7).
  • Must be reliable, punctual, dependable, and responsive (4.8).

Communication Skills:

  • Excellent command of oral and written English (4.9).
  • Arabic language skills are advantageous but not essential (4.9).

To apply for this job please visit eiby.fa.em2.oraclecloud.com.

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