Website Johnson Controls
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team of 105,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.
Customer Service Agent (UAE Nationals only)
Job Description
What you will do
Provide exceptional customer service for both internal and external customers by:
• Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
• Securing the best supply solutions tailored to meet customer needs
• Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
• Continuously improving our internal processes and enhancing the daily experience of our customers
How you will do it
1. Sales Order Procedure
• Process customer purchase orders and create sales orders
• Work in partnership with sales representatives
• Act as the primary contact for customers, identifying their needs and nurturing strong relationships
• Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process
What you can learn
• A variety of soft skills related to customer service
• Master communication techniques
• Excel mentored training sessions
• Opportunities for personal and professional development through our programs
What we look for
• High school diploma or higher
• Fluent in English
• Proficient in MS Office (intermediate level)
• Strong customer orientation with keen attention to detail
• A collaborative team player
• Previous experience in customer service is an advantage
Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National, you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.
To apply for this job please visit jobs.johnsoncontrols.com.