Customer Service Leader

Customer Service Full Time Logistics & Supply
  • Customer Service
  • Full Time
  • Logistics & Supply
  • Dubai - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 3 – 5 years’ experience in a related field

Website Aramex

Aramex (Arabic: ارامكس ’arāmaks) is a global transportation and logistics services company providing a variety of express, logistics, freight forwarding and domestic distribution services. The company was established in 1982 and is headquartered in Amman, Jordan. Aramex also provides a number of retail services including mail-order catalog services and mail forwarding services

Customer Service Leader

Job Purpose :

Ensure excellent Customer Service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels and ensure service recovery whenever needed.

Job Responsibilities :

  • Has intimate knowledge of customer needs and ability to provide solutions.
  • Work with the Customer Service Manager initiatives to improve the customer experience to develop and implement service.
  • Adhere to Customer Service Policies and Procedures to maximize the customer satisfaction in every customer transaction.
  • Analyze sources of service failures, identify probable root causes and recommend solutions.
  • Continuously encourage or enable Customer Service members to solve customer enquiries and complaints.
  • Manage daily customer complaints and ensure timely resolution.
  • Manage the Global Case System and make sure all customer inquiries/requests are logged into the system and resolved within the required service level agreement.
  • Develop and coach customer service team members on how to deal with customers’ requests, inquiries and complaints.
  • Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
  • Monitor the changing needs of the service, liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
  • Responsible for SRN creation & Follow up, follow up on cases/complaints for cash customers.

Job Requirement :

  • Bachelor Degree in Business or related field
  • English proficiency
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
  • 3 – 5 years’ experience in a related field

To apply for this job please visit

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