Website TotalEnergies
TotalEnergies is a multi-energy company that produces and markets fuels, natural gas and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.
Customer Success Manager – Solar Distributed Generation – MEA Hub (Encouraging UAE Nationals to apply)
Pays
Emirats Arabes Unis
Lieu de travail
DUBAI-U BORA TWRS(ARE)
Société employeur
TotalEnergies Renewables Development Middle East
Domaine
Commerce
Lieu
Dubai
Expérience
Minimum 6 ans
Profil du candidat
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- Bachelor’s degree in business, marketing, or related disciplines is preferred
- Ability to work in an international and multicultural environment
- Must have excellent communication skills
- Fluency in English is essential; knowledge of other regional language(s) is preferred
- 5+ years of related experience
- Proven track record for having set-up / implemented customer service organization is preferred
- Broad understanding of multiple tools and IT solutions that can be customized for customer service (e.g., Salesforce)
- Working experience in UAE or MEA region – including management of local teams
Activités
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- Recruit and build Customer Success team for TotalEnergies in Middle-East & Africa.
- Responsible for all facets of Customer Success activities for B2B solar in Middle-East & Africa providing the key interface to customers including:
- Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdues in coordination with Finance / Accounts Receivable manager
- Commercial: Identify opportunities to upsell existing customers and pass leads to relevant sales staff
- Technical: provide 1st point of contact for in-bound queries from customers experiencing technical difficulties and notify customers of upcoming planned maintenance
- Provide single point of contact for existing customers while interfacing closely with finance, operations, O&M, and sales organizations
- Work with existing organization to set-up and configure information systems to support the Customer Success organization
- Record and gather information in relation to customer feedback or complaints and provide actionable “Voice of the Customer” data to relevant internal teams
- Help to maintain customer accounts in CRM (Salesforce)
- Identify best practices in Customer Success and work with regional management team to implement continuous improvement
- Instill TotalEnergies values and safety culture into the Customer Success organization
Contexte et environnement
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- Must act in accordance with local legislation, company ethics and values
- Must acquire a good knowledge of TotalEnergies’ B2B solar offerings and business models for each operating country in the region
- Requires an ability to deal with a range of organizations from smaller businesses to large multi-national organizations
- Must develop understanding of customers’ requirements & needs
To apply for this job please visit totalenergies.avature.net.