Delivery Advisor – Abu Dhabi

Full Time Retail / Sales / Marketing

Website Tesla

Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell, install and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.

Delivery Advisor – Abu Dhabi

Job Category Sales & Customer Support
Location Abu Dhabi, Abu Dhabi
Req. ID 192253
Job Type Full-time

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
We offer…
  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with the world’s most innovative products and technology
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace

What You’ll Do

  • Take over the customer once the order has been placed and guide them through the delivery process
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
  • Ensure that all required documentation is completed accurately and on time

What You’ll Bring

  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
  • Ability to explain complex topics to customers in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
  • Ability to work independently and as part of a team
  • Passion for Tesla’s mission and products, and a desire to provide an exceptional customer experience

At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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