Digital Product Owner

Digital Product Owner

POSITION PURPOSE

• The Digital Product Owner will own the scoping, planning, delivery, acceptance testing and implementation of all digital tech initiatives as per Sephora Middle East roadmap.
• You will be responsible for the full product life cycle, liaising with a range of key stakeholders throughout the organisation.
• You will play an integral part in analysing customer needs (internal and external) whilst translating technical requirements into non-technical terms for a range of internal customers.
• Finally working in collaboration with Digital Product Manager and Digital Engineering Manager to launch initiatives which will make web and app best in class along with offering a great Omni experience to the customer.

KEY ACCOUNTABILITIES

• Champion the needs of the Sephora Middle East customer and local business stakeholders to ensure local requirements are prominent on the road map.
• Define the vision for the product and maintain a cohesive vision throughout the process.
• Create a product roadmap based on product vision.
• Identify and prioritize business needs and requirements, define the user target, its expectations and build product’s main features.
• Manage the product backlog and prioritizing tasks based on changing requirements.
• Manage full product lifecycle from ideation to launch, including research, defining requirements, project management, QA, UAT and launch strategy.
• Overseeing all stages of product lifecycle from product creation, including design and development.
• Define User Stories, a short and clear description of the customer’s needs, to make sure they can be done within the allocated budget.
• At every stage (or iteration), the Product Backlog is evaluated and presented to the clients to ensure the final product or service fits user requirements.
• Monitoring and evaluating product progress at each stage of the process.
• Assemble & lead a cross-functional core teams to manage delivery of the product definition and project plan including costs, schedule, risks, contingencies, and estimated business results.
• Manage all external vendors and their deliverables.
• Working with project team and end-users to deliver updates and status reports.
• Run User Tests to have initial client feedback to make the necessary adjustments, by taking into account the technical requirements and the developers’ questions.
• Independently and proactively lead/facilitate efforts to identify opportunities to leverage technology to enhance the customer experience.
• Communicate with management team, external partners, and business area experts to improve product functionality, resolve issues, and improve consumer satisfaction.
• Define success metrics for new projects and work with the customer experience team to track the performance for existing products to understand effectiveness of digital products.
• Work with relevant teams to improve and optimize the onsite user experience.
• Research, troubleshoot, diagnose and recommend solutions when challenged by business and technical problems.
• Mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish nice to haves from underlying needs

SKILLS, EXPERIENCE & PERSONALITY

• 5+ years proven experience working as Digital Product Owner or in a similar role.
• In-depth knowledge of waterfall, scrum and agile software development methodologies.
• Working knowledge of product development architecture.
• Proficiency in the use of analytic tools and strong analytical thinking.
• Excellent knowledge of user-centered design principles, excellent oral and written communication including presentation skills.
• Ability to work with large teams and a variety of people, including users, product development team members and management team members.
• Understanding of design quality standards.
• Effective people leadership and management skills to support an environment for high-functioning, productive and engaged teams to operate.