e-Commerce Business Analyst

Airlines & Aviation Full Time Information Technology / Telecom / Technology
  • Airlines & Aviation
  • Full Time
  • Information Technology / Telecom / Technology
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 2 years of experience in airline/ aviation e-commerce projects in a functional solution design or analysis role.

Website flydubai

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Our agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously under-served markets. Since launching its operations in 2009..

e-Commerce Business Analyst

United Arab Emirates
Closing Date: Jul 21st 2023
Responsible for supporting the Conversion Optimization Manager and e-Commerce Business Analyst in understanding business needs and problems with reference to web site or mobile functionality with a view to improving online conversion and retention rates


Key Activities
1. Leading interaction with multiple business units to shape web site requirements. Work with the e-Commerce team to identify design elements and document requirements.
2. SME for Business, Support and Build Teams on all flydubai corporate web and mobile sites.
3. Work with other members of the e-Commerce team to identify opportunities in the context of requirements and recommend solutions that enable solutions. The role will focus on gathering requirements, writing change request documentation, documenting and conducting user-acceptance testing and product demonstrations
4. Coordinating with internal stakeholders and business units to research, analyze and develop business requirements and specifications for web site enhancements.
5. Preparing process mapping, analysis and issue resolution as well as detailed user acceptance test cases as part of the SDLC.
6. Planning system taxonomy using use case and business rules analysis and developing testing scripts with business stakeholders.
7. Analyzing the wireframes, visual designs and HTMLs deliveries against approved functional specifications for gaps and communicating these to the Web Project Manager (IT) for inclusion in the issue register.
8. Ensure all technical documentation and unit testing scenarios provided by vendors is mapped to and meets business requirements.
9. Identify weaknesses in current functionality and creating solutions that better serve the customer.


Minimum Qualification
  • A university degree in business or technology
  • Excellent verbal and written skills in English
  • 2 years of experience in airline/ aviation e-commerce projects in a functional solution design or analysis role.
  • Experience in one major ecommerce implementation project
  • Clear understanding and demonstrable experience on a variety of web development/design and business intelligence tools
  • Managing requirements gathering, chairing project initiation workshops, issue reporting and distribution of project artifacts to external stakeholders
Knowledge / Skills
  • Familiarity with one or more of web technologies.
  • Proficient in Microsoft Visio 2010
  • Proven ability to work independently and with minimal supervision.
  • Proven skill in facilitating workshops using brainstorming, mind mapping or similar techniques.
  • Knowledge of IT and airline industry practices, processes, standards etc.
  • Customer Focus
  • Team work
  • Effective Communication
  • Personal Accountability & Commitment to achieve
  • Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

To apply for this job please visit careers.flydubai.com.

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