Entertainment Team Leader

• Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis

• Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans • Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures

• Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance

• Coordinates execution of Entertainment offerings

• Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues’ well-being

• Calls shows, prepare and distribute show reports where required

• Gives performance notes as appropriate

• Assists in the audition process of potential new hires

• Supports rehearsal processes for new and existing shows

• Coordinates special requests and both in-park and outdoor events as directed

• Oversees paperwork, checklists and documentation relating to offerings

• Works with technical team to assure repairs are noted, logged, and completed in a timely manner

• Communicates relevant information through daily team briefings, department noticeboards and other channels as required

• Attends daily park duty manager briefings as per schedule and distribute notes

• Assigns tasks as required and checks on outcome

• Ensures that all safety rules and procedures are being adhered to at all times

• Ensures that policies, procedures and performance standards that are in place in the department are being adhered to

• Ensures a clean and safe operating environment and raise any defects to their managers attention

• Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately

• Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues

• Additional duties as assigned by management

Essential:

• Higher secondary or equivalent

• Experience in a leadership position or 1 year of experience in the Entertainment industry.

• Computer skills: word, excel and power point

• Leadership skills

• Customer service

• Proficiency in English

Desirable:

• Degree in Fine Arts

• 2 years of experience working in entertainment in a theme park

• Background in sound and lighting, rigging and/or show calling