Floor Supervisor

• Handle customers’ bill payments and deal with any compaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team’s request to hierarchy

• Technical Degree in Food and Beverage or Hospitality Management
• 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role

• Teamwork: level 2
• Commercial Understanding: level 2
• Customer Focus: level 3
• Decision Making: level 1
• Initiative: level 3
• Cultural Awareness: level 2
• Developing and Motivating Others: level 3

Organization: Paul Café