Front Office Agent

Administration Full Time Hospitality / Food & Restaurant
  • Administration
  • Full Time
  • Hospitality / Food & Restaurant
  • Abu Dhabi - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary

Website Shangri-La Hotels

Hong Kong-based Shangri-La Hotels and Resorts, one of the world's premier hotel companies, currently owns and/or manages over 90 hotels under the Shangri-La brand with a room inventory of over 39,000. Over four decades the group has established its brand hallmark of 'hospitality from the heart'. The group has a substantial development pipeline with upcoming projects in Mainland China, Cambodia, Hong Kong, India, Myanmar, Philippines, Saudi Arabia and Sri Lanka.

Front Office Agent (Service Associate) (166336)

Traders Qaryat al Beri, Abu Dhabi

We have an opportunity for an enthusiastic Front Office Agent to join the Traders Hotel family. The selected candidate will be the face of the hotel, welcoming guests and ensuring their stay is as comfortable as possible, from start to finish.

What we are looking for?

A warm and friendly personality.
A smiling and positive demeanour.
A can-do attitude.
Great communicator.
Desire to always deliver a five-star experience.
Efficiency and punctuality.
Previous experience in luxury hospitality/customer service.
Lives and breathes the company Values.

What will you do?

Welcome the guests to Traders Hotel
Complete initial check-in of all new guests.
Be present and attentive at all times.
Work with hotel colleagues to keep excellent service standards.
Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
Be an ambassador for the brand & also for Abu Dhabi.
Bid farewell to departing guests and leave them with a fond memory.
Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

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