Website Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Front Office Manager
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Overseeing Duty Managers, Reception and Concierge teams leading them to perform through engagement and training.
- Focus on arrival and departure experience for guests.
- Working on strategies to achieve key performance indicators such as upselling, loyalty enrolments, guest experience arrival and departure scores, Ambassador engagement and financial targets.
- Working with all hotel departments to ensure seamless experience for guests from arrival to departure.
- Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- To interview and select job applicants for Front Office; train, coach and supervise front desk, telephones, Assistant Managers and night audit staff in the performance of their duties; conduct performance appraisals and discipline employees.
- Run and actively participate in regular departmental meetings across all areas, respecting the confidentiality of issues which may be discussed formally or informally.
- Effectively supervise the Front Desk and Guest services teams in the handling all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Be an ambassador of intuitive and insightful service.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
Qualifications
- 2 years of experience within a leadership role in Front Office within a luxury hotel.
- Impeccable communication, presentation and interpersonal skills.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
To apply for this job please visit jobs.smartrecruiters.com.