Website Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Front Office Manager
Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
Front Office Manager
As an Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Managing the Front office department efficiently and ensure all service standards are followed with friendly and engaging service
- A Senior leader of the Rooms Division leadership team
- Demonstrate a commitment to personal guest service excellence
- Effective recruitment, selection and training for all positions within the dept.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- To conduct daily pre-shift briefings to teams on rooms occupancy, arrival and departures, functions /event and special attention that is needed.
- To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
Qualifications
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional Information
Your team and working environment:
- Dynamic working environment
- Defined career development path
- Friendly and supportive team.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
To apply for this job please visit jobs.smartrecruiters.com.