Website Emaar Properties
Emaar Properties is a real estate development company located in the United Arab Emirates (UAE). It is a public joint-stock company and is listed on the Dubai Financial Market as DFM: EMAAR. The company operates internationally providing property development and management services. With six business segments and 60 active companies, Emaar has a collective presence in 36 markets across the Middle East, North Africa, Pan-Asia, Europe and North America.
Guest Service Agent|Front Office (VMC)
Job Description
“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in.
The Dubai born lifestyle hub has become a trend-setter for the region’s fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as ‘Best Boutique Hotel’ under several national and international titles.
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our hotel, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
• Conduct all operational tasks in Front Office, Telephones while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
To apply for this job please visit emhm.fa.em2.oraclecloud.com.