Head of Talent Development

This position is responsible for ensuring a smooth and efficient operation relating to all Talent Development activities across Miral Experiences and Miral Destinations (Shared Services and all facilities). Responsibilities cover:

Leading the team to design and deliver learning initiatives that add value to the business, ultimately enhancing the guest experience through excellent service delivery by colleagues. The learning should develop skills aligned with Miral Experiences and Miral Destinations’ vision, values and service behaviors.

• Create the TD strategy, ensuring it aligns with the Miral Experiences & Miral Destinations’ and HR Strategy, prioritizing activities that address business needs and futureproof the TD offerings as the organization grows.
• Lead the team, ensuring that contributions are balanced across learning and engagement throughout all facilities.
• Develop effective change management strategies for projects such as technology (e.g., LMS) and the introduction of new initiatives (e.g., Immersive learning experiences)
• Build the capability of the team to ensure they are designing and delivering first-class learning initiatives that are aligned to each of the Leisure Facility’s needs, and that meet Shared Service colleagues’ needs.
• Represent TD at Leisure Facility and Shared Services management meetings and forums to provide subject matter expertise on learning solutions.
• Ensure internal communication is conducted through appropriate channels and in a timely fashion to keep all relevant parties up to date.
• Identify and address critical gaps in learning and engagement processes, systems, tools, methodologies, and principles; drive the design and implementation of tools to improve the way we manage learning and engagement activities.
• Oversee the preparation of reports and evaluation of learning, within agreed time and cost measures, to enable reviewers to assess the effectiveness of learning interventions provided, with observations and recommendations that shape future offerings.
• Ensure accurate and adequate TD data/metrics are available and used to guide decision making in line with company strategy
• Manage the budget on a monthly basis, aiming for cost optimization and effective use of  resources
• Provide insights to management following learning interventions to support or propose changes in direction based on feedback received from participants
• Support larger HR initiatives by ensuring continuity and successful delivery of TD Services and encouraging collaboration opportunities across HR teams.
• Ability to coordinate and manage multiple, cross-functional projects with competing demands and numerous stakeholders, whilst prioritizing the needs of the business
• Ability to exercise considerable judgment in building relationships across all organizational levels and functions
• Ability to manage ambiguity, risk, and changing direction of projects and strategies
• Ability to work effectively in high-pressure situations that require sound decision making
• Excellent interpersonal, leadership, and management skills and high professional standards for customer service and work quality
• Excellent problem-solving, critical thinking and analytical skills
• Exceptional written and oral communication skills
• Experience with relevant HR systems, applications and tools
• Significant business and financial acumen
• Superior project management skills, particularly with respect to organisation, prioritisation, and time management

To be considered for this role, you will need to have:

• Bachelor’s degree in human resources, business administration, organizational development or
• a related degree
• CIPD, ATD or equivalent in HRM or Learning & Development
• Minimum 10 years in HR and/or Training Department
• Leadership and supervision
• Design and delivery of learning interventions
• Design and delivery of engagement activations
• Learning needs analysis
• Consulting skills
• Project management
• Ability to communicate at all levels
• Presentation skills

Desirable:

• BPS Level A and B Psychometric testing and interpretation (or equivalent)
• Coaching certification and membership of a professional coaching organization
• 4–5 years of supervisory and project management experience
• Experience in hospitality, tourism and theme parks.
• Experience in metrics reporting
• Experience in setting strategy