IT Assistant – UAEN

• IT Assistant is responsible for installing and maintaining computer hardware and software systems for the group.
• Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

Operations – Ethical Practice:

• Responding to technical support calls from end users of computers and software applications
• setting up and installing new computers, networks and software
• setting up user accounts and profiles on the computers and network
• installing updates, known as patches, to software applications & operating systems
• installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• diagnosing and fixing network problems and hardware or software faults
• maintaining inventories of hardware and software
• keeping a record of issues and faults along with solutions, for future reference.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Provides backup support and assistance in absence of other team member as needed
• Responsible for tracking hardware and software inventory
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• To assist all our users with any logged IT related Ticket or incident when called upon.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Working closely with other departments/organizations and collaborating with corporate IT team for any assistance
• To ensure that all the I.T. related issues or concerns are identified and resolved.
• Exercise good judgment and maintain confidentiality in maintaining confidential information, records, and reports.
• Perform other duties and tasks assigned by the Head of Department within the scope of his/her job

Customer Service:

• Adhere to the clinic’s mission of “Faster-Better-Friendlier-Safer Service”
• Adhere to the hospitals telephone standards

Communication:

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
• Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions
• Communicates the mission ethics and goals as well as the focus statement of the department
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.

Other Responsibilities:

• Guide and mentor junior and new staff.
• Encourage multi-disciplinary teamwork
• Implement clinics policies and procedures.
• Apply oneself to the job, continually upgrade one self, and embrace the clinic’s core values.
• Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment

Decision and Making Authority:

• Work is to be performed according to DOH and CosmeSurge & Emirates Clinics guidelines in terms of accepted professional practice

•   Bachelor’s degree in Computer Engineering
•   Minimum 0 – 2 years in a similar organization
•   Excellent Customer Service skill
•   Adequate knowledge of computer applications (i.e. word, excel, etc.)
•   Excellent communication skills, both written and verbal
•   Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
•   Deal with complaints in professional manner
•   Excellent technical and interpersonal skills
•   Must have excellent problem solving, negotiating and analytical skills
•   Demonstrated ability to work in a team environment with; software, control, electronic and mechanical engineers.
•   Safety conscious, motivated, able to manage pressure, takes initiative.
•   Displays integrity and honesty
•   Is service oriented and customer focused

Fluent in English & Arabic (preferable)