IT Assistant – UAEN

Full Time Information Technology / Telecom / Technology
  • Full Time
  • Information Technology / Telecom / Technology
  • Abu Dhabi - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • Minimum 0 - 2 years in a similar organization.

Website NMC Healthcare

NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world.

IT Assistant – UAEN


  • IT Assistant is responsible for installing and maintaining computer hardware and software systems for the group.
  • Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed


Operations – Ethical Practice:

  • Responding to technical support calls from end users of computers and software applications
  • setting up and installing new computers, networks and software
  • setting up user accounts and profiles on the computers and network
  • installing updates, known as patches, to software applications & operating systems
  • installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
  • diagnosing and fixing network problems and hardware or software faults
  • maintaining inventories of hardware and software
  • keeping a record of issues and faults along with solutions, for future reference.
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
  • Provides backup support and assistance in absence of other team member as needed
  • Responsible for tracking hardware and software inventory
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • To assist all our users with any logged IT related Ticket or incident when called upon.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Working closely with other departments/organizations and collaborating with corporate IT team for any assistance
  • To ensure that all the I.T. related issues or concerns are identified and resolved.
  • Exercise good judgment and maintain confidentiality in maintaining confidential information, records, and reports.
  • Perform other duties and tasks assigned by the Head of Department within the scope of his/her job

Customer Service:

  • Adhere to the clinic’s mission of “Faster-Better-Friendlier-Safer Service”
  • Adhere to the hospitals telephone standards


  • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
  • Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions
  • Communicates the mission ethics and goals as well as the focus statement of the department
  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.

Other Responsibilities:

  • Guide and mentor junior and new staff.
  • Encourage multi-disciplinary teamwork
  • Implement clinics policies and procedures.
  • Apply oneself to the job, continually upgrade one self, and embrace the clinic’s core values.
  • Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment

Decision and Making Authority:

  • Work is to be performed according to DOH and CosmeSurge & Emirates Clinics guidelines in terms of accepted professional practice


•   Bachelor’s degree in Computer Engineering
•   Minimum 0 – 2 years in a similar organization
•   Excellent Customer Service skill
•   Adequate knowledge of computer applications (i.e. word, excel, etc.)
•   Excellent communication skills, both written and verbal
•   Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
•   Deal with complaints in professional manner
•   Excellent technical and interpersonal skills
•   Must have excellent problem solving, negotiating and analytical skills
•   Demonstrated ability to work in a team environment with; software, control, electronic and mechanical engineers.
•   Safety conscious, motivated, able to manage pressure, takes initiative.
•   Displays integrity and honesty
•   Is service oriented and customer focused

Fluent in English & Arabic (preferable)

To apply for this job please visit

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