Job Controller

Job Controller

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose
Plan, organize and manage repair services on customer’s vehicle to ensure optimum resource utilization and meet revenue targets set by management.

Job Responsibilities
Plan, organize and manage all daily repair and maintenance services on customer’s vehicle as well as managing the vehicle movement in and out of workshop.
To monitor the workshop floor and ensure dealer standard operating procedures are adhered and effective management of the service personnel.
Maintenance and upkeep of the workshop equipment to maximize utilization and minimize downtime.
Initiate procurement of additional equipment in line with business growth
Accomplish the forecast that has been established by the service manager.
Check job status as often as necessary, but at least twice each shift. Report to customer any change in time promised and notify him or her of any additional repairs that may be required.
Spot-check repairs to assure quality and timely completion.
Schedule job allotment to workshop staff in order to process timely repairs.
Ensuring profitable functioning of workshop & Facilities.
Motivate the workshop team and maintain high morale to achieve highest level of service to customers.
Adhere to standard operating procedures to avoid any internal / external customer dissatisfaction.
Ensure legal requirements for workshop operations are met.
Verify service jobs are carried out as per customer requirements to ensure customer satisfaction.
Handle accident repairs as per set procedures and obtain prior approvals as required.
Ensure that the technicians follow warranty material disposition procedures.
Job Requirements
Qualifications
3 year diploma / degree in Automobile/mechanical engineering

Experience
5 to 7 years similar experience with automotive dealer background.

Knowledge & Skills

Diagnostic skills & Technical expertise
Well organised & effective plans in all situations.
Methodical approach for better inputs, result oriented
Can work under pressure with deadlines and able to work independently.
Sets and achieve highest work standard at all the times.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.