Last Mile Manager

The key purpose of the Last Mile Manager role is to be the owner of end-to-end fulfillment cycle with high level of customer satisfaction and associated processes and procedures. The role identifies ongoing productivity enhancement in the overall online fulfillment process, maintaining a clear and scalable last mile strategy to support the growth of MAFL.

• Responsibilities will include, but will not be limited to the following:
• Build the last mile operating function to ensure best customer service and cost effectiveness
• Optimize the last mile delivery routes ensuring SLAs and cost budgets are met
• Manage the last Mile function and team across countries ensuring seamless operation.
• Develop and implement the growth plan for last mile delivery services in line with MAFL Digital strategy
• Work closely with the digital Delivery team on systems enhancement and innovation (OMS)
• Develop and maintain KPI to assess departmental and individual performance as a monthly cycle wherein improvements are identified and implemented.
• Manage the last mile delivery budget, monitor performance and initiate corrective action where necessary
• Ensure efficiencies in order fulfillment to avoid delays and minimize lost sale opportunities.
• Review and analyze work processes to identify process improvement areas.
• Develop Cost Matrix to achieve a robust, justifiable, and effective model for last mile.
• Manage packaging costs and identify cost effectiveness opportunities
• Build strong partnerships with internal and external customers, while identifying last mile delivery opportunities that benefit both the customer and business.
• Be a point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication.
• Qualifications / Education
• Bachelor’s Degree in Business Management, Finance, Marketing or E-Commerce

• Experience

• 9+ years of experience in last mile delivery
• Experience in Supply Chain is an advantage