Manager – Learning & Developement

Job Summary

The Learning and Development Manager assesses group-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance, and recognize performance. In addition, this position evaluates effectiveness through performance metrics. Ensures alignment with strategic business objectives and maintains high quality standards in instructional design and development for all program delivery methods.

Roles & Responsibilities

Identify training needs, recommend and implement solutions, and evaluate and measure effectiveness at group level
Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend, and deploy effective solutions.
Conduct assessments and analyses to define performance, skill, and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement
Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.
Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.
Develop and implement a comprehensive communication strategy for training and development programs.
Assess Effectiveness of Learning and Development Programs. Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment
Plan and manage learning and development events such as seminars, workshops, and conferences aligned with learning strategy and culture of the group
Manage group-wide central orientation program in collaboration with business group HR leaders
Managing the e-learning platform(s) to maximize the resources and impact for different level of audiences
Build and maintain relationship with external vendors and training partners for selection &delivering respective learning programs
Manage training budget and administer spending against the annual learning and development budget.

KPIs

• Post-training assessment results
• Retention of New Skills and Knowledge
• Course/Learning net promoter score (NPS) – Participant satisfaction rate
• Improvement in employee engagement scores related to learning and development
• Training effectiveness and efficiency

Work experience requirement

• 5-8 years of experience in designing and implementing employee development programs.
• Learning & eLearning design experience and demonstrated expertise in the technical development, implementation and troubleshooting of web-based training modules

Qualification

Bachelor’s degree, preferably in Learning Management, Instructional Design, Human Resource Development or a related field.

Competencies