Manager – Org Design and Projects

Accounting / Finance Administration Full Time
  • Accounting / Finance
  • Administration
  • Full Time
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 8+ years of relevant experience in a Human Capital/OD role

Website Majid Al Futtaim

Founded in 1992, Majid Al Futtaim Holding is the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa, with operations in 12 countries and over 24,000 employees. Majid Al Futtaim Holding has the highest credit rating (BBB) among privately held corporates in the Middle East. Its operations are carried out by three complementary, wholly owned subsidiaries:

Manager – Org Design and Projects

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.




Manager – Organization Design & HC Projects


Role Holder (if currently filled):

Role archetype


Individual Contributor



Organizational Effectiveness/Human Capital


Reporting to


Head of Organizational Effectiveness

Corporate Head Office

Managing/Leading (if applicable):

Date of last revision


July 2022

Role Purpose:

The Manager – Organization Design & HC Projects is responsible for vetting and overseeing organizational design across Majid Al Futtaim Retail while collaborating with Country Human Capital teams to build workforce and talent archetypes which enable greater business synergies. The role holder is also responsible for supporting the HC Organizational strategy through effective project management and collaboration with the Human Capital teams in the respective countries, and overseeing the effective implementation of Organizational Effectiveness special projects across the organization while ensuring efficient data capabilities across Majid Al Futtaim Retail.

Role Details – Key Responsibilities and Accountabilities:

Organizational Design

  • Maintain the global workforce plan including expansion to ensure the optimal organizational design and business archetypes.
  • Ensure the appropriate role profiles index availability as per guidelines, maintain and update whenever necessary, and communicate changes with relevant stakeholders.
  • Collaborate with the countries to recommend structures in alignment with the organization’s overall strategic objectives and Human Capital vision.
  • Partner globally with the HCBPs across the countries to ensure proper change management for new initiatives and group wide projects.
  • Partner with functional leaders on organization effectiveness and planning initiatives such as developing operating models, manpower planning and organizational structures.
  • Collaborate with Total Rewards team to ensure roles are evaluated/graded correctly.

Organizational Effectiveness

  • Ensure and contribute to ongoing process improvements aligned with a lean and robust mindset to ensure continuous performance improvement.
  • Create and support the development of compelling workforce stories and actionable insights through human capital business intelligence and data visualization.
  • Develop data-driven analysis to support decision strategic decision making for HC and Business initiatives, including organization mobility & career evolution of employees to fuel the proposed organization designs, archetypes, and pipelines.
  • Enhance the capability to analyze and “make sense” of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions.
  • Engage and collaborate with cross-functional experts across all business units.
  • Support the design of HC Dashboards across all HC functions and countries.
  • Collaborate with members of HC to identify, standardize and implement data & analytics solutions, including enhanced tools and process improvements.
  • Participate in the development and implementation of the Data Governance function partnering with key stakeholders.
  • Partner globally with the HCBPs across the countries to ensure proper data visualization and data driven insights regarding new initiatives and group wide projects.
  • Partner closely with Talent Management team to ensure high-performing talent in key roles talent through data driven insights and recommendations.

Project Management

  • Monitor and direct the implementation of Human Capital goals, objectives, policies, procedures and work standards where applicable for the assigned project
  • Comply with all applicable local regulations and Human Capital Policies
  • Develop governance framework to assure the progress of long term projects
  • Review information related to operational projects and preparation of reports and dashboards on progress, achievements and project performance metrics
  • Monitor progress and minimize actual and potential delays to the project
  • Creating ad-hoc reports and presentations for management periodically (HC Operation Meetings, REC Meetings)
  • Highlight risks associated with potential delays or deviations from milestones, and propose corrective actions towards achieving goals
  • Manage the interaction with internal departments and across countries to ensure that all internal stakeholders are aligned and informed for project success
  • Liaise with vendors and related third parties that may be involved with the project delivery

Human Capital Responsibilities

  • Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
  • Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
  • Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
  • Develop and implement on the job-training for the team
  • Provide inputs for the development of annual manpower plan
  • Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Financial Responsibilities

  • Monitor allocated budget to ensure compliance and take corrective measures when necessary.
  • Provide inputs on the development of annual budget.
  • Develop necessary measures towards continuous reduction of the operational cost.

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success:

  • Quality of research and reports
  • Project is completed in accordance with approved quality
  • Meeting project specification and requirements
  • Timeliness and accuracy of activities

Personal Characteristics and Required Background:

Minimum Qualifications/education

  • Bachelor’s Degree in Business Administration or Human Capital Management
  • Master’s Degree is preferred
  • Professional HR Certification such as CIPD and/or SHRM is preferred

Miniumum experience

  • 8+ years of relevant experience in a Human Capital/OD role
  • 3+ years in Retail or similar industry.


  • Strategic perspective able to think about the human capital and organization objectives from the point of view of multiple functions/stakeholders.
  • Strong communication and presentation skills.
  • Able to lead the entire range of problem solving work from problem definition to analysis, recommendation and the development of implementation plans.
  • Able to work collaboratively with key internal and external leaders, partners, suppliers and customers
  • Ability to inspire and engage others in a long-term vision of Majid Al Futtaim Retail.
  • Excellent organizational and time management skills with the ability to work under pressure, balancing conflicting demands and meeting tight deadlines.
  • Personal integrity and the ability to invoke trust and respect.
  • English (Full professional proficiency – Required); Local language preferred

Signature of Role Holder:

Approved By

Head of Division/Department/Sec:

Head of Human Capital:

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