Website Damac Properties
Since its inception in 2002, DAMAC Properties has grown into the Middle East’s leading luxury real estate developer for award-winning residential, commercial and leisure properties like DAMAC Hills, DAMAC Hills 2, DAMAC Lagoons, Cavalli Tower, AYKON City, Safa One and More.
On Location Services Agent
Functional Accountabilities
Comprehensive knowledge of the Hotel, including all departments, services and outlets
Managing of guest luggage storage
Ensure to be present and aware of all V.I.P / High profile guests checking-in, out and strategic focus on groups
Delivery of guest belongings and luggage
Assist door, driveway and lobby team in arrival process
Efficiently Manage email correspondence and telephone requests
Obtain guest preferences
Adhere to task list & step by steps for daily activities and chores
Management & maintenance of hotel flags
Management & maintenance of newspaper requests and inventory
Attend and present and meetings and briefings
Ensuring that he / she adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
Assisting other Rooms Division departments whenever needed as requested by Management
5. Qualifications and experience
Experience and Technical Knowledge
ESSENTIAL
Previous concierge/guest relations experience in hospitality industry
Minimum of 2 Years of Experience in 5 star hotel
DESIRABLE
Basic hospitality and Guest Services knowledge
UAE experience
International experience/International travel
Qualifications
ESSENTIAL
Secondary Education or equivalent
DESIRABLE
College Diploma in Hospitality Management
Hotel school graduate or Front Office Operations
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