Patient Coordinator | Healthcare | Al Futtaim Aesthetics

Job Requisition ID: 157572

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

JOB PURPOSE:

The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

KEY ACCOUNTABILITIES:

Customer Service

• Greet clients and create a warm and welcoming environment
• Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
• Manage all incoming clients and phone calls in a professional manner
• Ensure the highest level of customer service is provided at all times
• Introduce clients to the treating specialist at the time of their appointment
• Ensure the clinic is neat and tidy at all times
• Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

• Manage all incoming phone calls in a professional manner
• Schedule all client consultations and appointments
• Manage the daily schedule of the clinic and all bookings
• Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any  rescheduled appointments
• Ensure all paperwork is prepared, recorded and filled accordingly
• Perform any adhoc duties as required to assist in the daily clinic operation
• Ensure all client information is kept confidential and any sensitive information is protected at all times

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:

• 5+ years working in a role with a high level of customer service experience essential
• Experience working in a fast paced environment
• Previous administration experience desirable

Job-Specific Skills:

• Knowledge of administration
• Proficiency in scheduling and organizing calendars for multiple people
• Ability to handle multiple tasks and prioritize workload
• Strong ability to build relationships with all stakeholders
• Excellent customer service skills

Behavioural Competencies:

1. Excellent communication and interpersonal skills
2. Highly organized with attention to detail
3. Strong planning and time management skills
4. Flexible with working hours
5. Team player