Pega CDH – Lead System Architect

Pega CDH – Lead System Architect

10-14 years of experience in Pega and 8-10 years of experience in Pega CDH

·       The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services.

·       Pega CSSA Certification and Pega Decisioning Consultant

·       Experience in Pega CDH 8.X or higher versions and NBAD framework.

·       Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode

·       Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.

·       Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.

·       Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows.

·       Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.

·       Provide thought leadership and technical guidance to teams on Pega decisioning best practices.

·       Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components

·       Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.

·       Conduct peer reviews and manage quality assurance processes for decisioning logic.

·       Collaborate with data scientists to analyse customer interactions and optimize adaptive models.

·       Manage the end-to-end delivery of Pega CDH solutions in Agile environments.

·       Create post-implementation support documentation and resolve production defects.

·       Monitor application performance to ensure scalability and efficiency.

·       Implement governance standards for architecture, data privacy, and security compliance.

·       Mentor and lead a team of Pega NBA Designers or developers.

·       Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.

·       Good understanding and experience in Client Server applications, Digital applications, and Business Functions

·       Designing and implementing REST API, Kafka and FTP based integrations

·       Strong analytical skills with the ability to summarize data into actionable insights.

·       Excellent communication skills to interact with both technical and non-technical stakeholders.

·       Designing in alignment with Clients Business objective

Good to have skills:

·       Pega Lead system architect.

·       Knowledge in externalisation of Cassandra , KAFKA, Elastic search

·       Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.

·       Knowledge of emerging trends in marketing automation and hyper-personalization.