People Operations Manager

Full Time Human Resource
  • Full Time
  • Human Resource
  • Dubai - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • Minimum of 7+ years of experience in an HR generalist role, with at least 4 years in a management position.

Website Careem

Careem is the technology platform for our region. A region of over 600 million people that extends from Morocco to Pakistan, Turkey to Sudan. It’s an area of the world that up until now, has largely missed out on the transformational power of the internet revolution – but through its ambition and focus is catching up fast. Half of the population are under 25, and the same amount are connected to the internet yet only a small proportion have bank accounts, access to public transport and critical infrastructure.

People Operations Manager

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

We are seeking a dynamic individual to lead and develop the People Operations function in our KSA market. As the People Operations Manager, you will play a critical role in elevating and operationalizing key areas such as colleague advisory management, employment relations, PRO activities, and the overall colleague experience journey in KSA. You will join a team of talented people experts located across Careem’s global markets and verticals. The successful candidate will have excellent Governmental relations in KSA, be a strategic thinker, skilled negotiator, and adept at forecasting business and project needs, demonstrating an ambitious and proactive mindset. This role requires a well-organized, driven, and output-focused individual to drive our growth model with people manager experience. The role will be based in Riyadh.

What you’ll do

Manage all People Operations activities in KSA, including the entire colleague employment lifecycle, colleague advisory management and risk mapping through change management protocols. Build a high-performing team with a strong focus on delivering exceptional colleague experiences.

Assess, propose, and develop improvement practices for colleague experiences, maintaining a keen understanding of market norms and evolving trends in requirements.

Master user and procedure keeper of all Governmental systems such as Moqeem, Gosi, Tamheer, WPS etc.

Lead KSA colleague data governance, practices and audits to ensure master data is accurate and changes responded to in a timely and execution focussed manner.

Manage colleague medical insurance practices, including additions/deletions or amendments and online application processes.

Oversee operational processes related to Governmental issues concerning colleagues, e.g business visas, visit visas, exit and re-entry visas, work permit renewals, and residency.

Stay updated on labor law regulations, directives and statutory requirements, and be able to communicate their impact to senior leadership teams with clear implementation proposals..

Proactively manage KSA onboarding, including assessment, exception processes, and evaluation of operational effectiveness.

Develop and drive colleague case management functionalities, ensuring a smooth implementation of workflows, communications, and releases throughout the business.

Collaborate with Centers of Expertise (COE) to ensure the implementation of best systems, processes, policies, and interventions for the colleague life cycle at Careem.

Effectively manage colleague expectations by communicating project status and issues, resolving concerns, analyzing time and cost issues, and preparing reports.

Support formalization projects, such as policy and process creation, and prioritize key business risk areas for proactive management in collaboration with the wider team.

Demonstrate broad knowledge and experience in employment law, compensation, organizational development, employee relations, and employment-driven workflows.

Foster collaboration between Talent Acquisition, People Operations and business stakeholders to drive support of recruitment and onboarding performance and outcomes.

Mentor and support junior team members to enhance their knowledge and operational experiences, empowering them to become advocates for best practices.

Establish a strong support function within colleague advisory and operational experiences by simplifying processes and practices and providing clear guidance for knowledge management. Ensure that colleague perspectives are heard, noted, and acted upon as appropriate.

Work with People Operations, Finance, and ERP teams to ensure timely fulfillment of upcoming payroll, advisory, and systems projects.

Collaborate closely with your line manager to enhance team performance, productivity, inclusivity, visibility, and management.

Ensure effective compliance with international legal requirements by studying existing and new legislation, anticipating changes, enforcing adherence, and advising your line manager on necessary actions.

Act as a strong storyteller, effectively embedding Careem’s shared values throughout the organization, particularly in recruitment and the colleague lifecycle.

What you’ll need

Bachelor’s degree in HR Management / Business Management or equivalent experience.

Minimum of 7+ years of experience in an HR generalist role, with at least 4 years in a management position.

Proven experience in Government Relations in KSA.

Experience working with globally dispersed teams and driving organizational change initiatives for a global organization would be advantageous.

Excellent stakeholder engagement and influencing communication skills at all levels.

Ability to work autonomously while providing regular updates on workflows.

Strong problem-solving capabilities with a proactive and assertive approach.

Thorough understanding of international employment law and immigration practices.

Ability to thrive in a fast-paced and ever-changing environment.

Must be fluent in both Arabic and English (written and spoken, mandatory requirement).

Passion for people: relish in developing programs and procedures that attract and retain the very best talent

Where you’ll be

Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

Be part of a Remote-First organization that offers flexible ways of working from the office and home.
Work from any country in the world for 30 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day

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