Restaurant Manager

Functional Accountabilities

• Take responsibility for the business performance of the outlet
• Take responsibility for the qualitative performance of the outlet
• Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
• Handle day to day management activities
• Establish shift pattern organization
• Plan and coordinating menus with the chef
• Ensure that outlet’s team has good knowledge of food and beverage
• Ensure that all colleagues act in accordance with Paramount Hotel standards
• Ensure all equipment is in good condition and correct training for its use is arranged
• Ensure all daily meetings are arranged and conducted
• Attend all training sessions arranged by the hotel
• Carry out other duties as and when requested by management
• Ensure time and attendance sheets and holiday planners are accurately maintained and distributed to F&B Manager when appropriate
• Ensure that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Analyse and plane outlet sales levels and profitability
• Organize marketing activities and promotional events in cooperation with the Marketing and Communication Department
• Prepare reports at the end of the shift/week, including colleague control, cost of sales control and sales
• Create and execute plans for department sales, profit and team development
• Set budgets and/or agreeing them with senior management
• Ensure guests preferences are remembered by colleagues
• Ensure reservations, greeting, seating and taking orders by staff are all done to paramount Hotel standards
• Develop outlet up-selling strategy and communicate to all relevant team
• Ensure food and beverages are presented to guests according to the standards of the outlet
• Ensure guests’ satisfaction is met by every member of staff
• Develop a strategy for handling special requests and VIPs
• Deal with guest complaints in a timely manner and update F&B Manager where appropriate

Qualifications and experience

Experience and Technical Knowledge

Essential:

• Minimum of 2 years’ experience in a similar position, preferable in luxury hotel/restaurant environment

Desirable:

• Experience working in a multi-cultural environment
• Organized and well planned
• Able to work with speed and efficiency throughout maintaining positive attitude

Qualifications

Essential:

• Bachelor’s degree in hospitality or other related field is desirable

Desirable:

• Fluent in spoken and written English
• MS Program (Word, Excel, PowerPoint), Micros System