Restaurant Reservation Agent

Job Description:

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Restaurant Reservation  Agent and start scripting your own story at Paramount Hotel Dubai.

Roles and Responsibilities:

• Handle queries through telephone, fax, and email
• Be familiar with the all outlets, its menu and should be able to sell best to our guests
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
• Contribute to departmental standards and best practices
• Consistently offer exceptional, friendly and engaging service
• Provide lateral service within the hotel whenever needed
• Well prepared for a long day contribution and utilize time effectively
• Communicate in a clear and effective manner
• Arrive at work well groomed, prepared and display enthusiasm

Qualifications :

Essentials:

• Ability to handle Luxury Guest volumes on daily basis
• Should be able to work under pressure in a customer service environment
• Must be flexible and ability to work long hours
• Creative and positive mind set
• Should have one year of experience in similar position
• Experience in F&B or event field
• Speed and accuracy, able to manage last minute activities

Desirable:

• Tertiary education or equivalent
• Good computer skills
• Two years of minimum similar work experience
• Good communication