Website Farah Experiences
Farah Experiences LLC was established in 2008 to deliver unique, world-class entertainment experiences in the United Arab Emirates’ capital, Abu Dhabi. Today, the company operates three award-winning theme parks:Ferrari World Abu Dhabi, the world’s first Ferrari-branded theme park and Yas Waterworld, the UAE’s unique Emirati waterpark and Warner Bros. WorldTM Abu Dhabi, the world’s first-ever Warner Bros. branded indoor theme park.Farah Experiences LLC was established in 2008 to deliver unique, world-class entertainment experiences in the United Arab Emirates’ capital, Abu Dhabi. Today, the company operates three award-winning theme parks:Ferrari World Abu Dhabi, the world’s first Ferrari-branded theme park and Yas Waterworld, the UAE’s unique Emirati waterpark and Warner Bros. WorldTM Abu Dhabi, the world’s first-ever Warner Bros. branded indoor theme park.
Retail Support Manager
Job Description
Manage the daily outlet operations by overseeing the stores, photo, and games operations.
Monitoring stock levels and daily sales
Create monthly schedules for management and front-line colleagues.
Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests.
Investigate cash variances.
Handle web, call, or phone inquiries or complaints. Help guests by providing information: answering questions, obtaining merchandise requested, assisting in completing the payment transaction, and preparing the inventory for delivery.
Prepare guest relations reports by analyzing, identifying, and investigating guest complaints and service suggestions.
Review, manage, and effectively address team performance.
Foster a harmonious atmosphere among colleagues in their area and unite team members through team activities.
Develop sales initiatives and strategies.
Assist in yearly inventory and outside revenue-generating events.
Openly communicate appropriate and helpful channels and information through various channels, including department meetings and briefings.
Monitor visual merchandise standards.
Prepares a report by collecting, analyzing, and summarizing information about slow and fast-moving items.
Reviewing financial performance and meeting departmental key performance indicator (KPI) goals.
The ideal candidate should have:
Educated to a degree level in Business Management or equivalent
Five (5) years of retail experience and at least two years of management experience
Three years of retail management experience
Excellent spoken and written English skills
Advanced computer skills
Excellent management and interpersonal skills
Training and performance evaluation skills
Excellent computer and conflict-resolving skills
Advanced time management skills
Analytical skills