Sales Agent – Retail

Airlines & Aviation Full Time Retail / Sales / Marketing
  • Airlines & Aviation
  • Full Time
  • Retail / Sales / Marketing
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role is desirable.

Website flydubai

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Our agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously under-served markets. Since launching its operations in 2009..


To promote and sell the flydubai product in the sales shop whilst ensuring a high level of customer service is maintained.


  • Assists customers with information about flydubai flights, schedules, product, terms, and conditions.
  • Assists with making new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request.
  • Collects cash or other forms of payment, creates, and submits daily sales reports to the supervisor and/or manager, and ensures proper banking/reporting to the finance department.
  • Updates the ‘OK to board’ message on SPRINT and stamps the visa copy in accordance with government regulations.
  • Co-ordinates with agency support, reservation support, group support, airport services and other internal departments as and when required to fulfil customer requests & requirements.
  • Provides assistance to passengers impacted by flight disruptions or cancellations by facilitating rebooking.
  • Promotes and sells ancillary products provided by flydubai, such as UAE visa, insurance, and rent-a-car services, to customers at the flydubai sales shop, while also driving revenue through the initiation and promotion of the flydubai Holidays product.
  • Manages the commercial visa process by validating visa application details submitted by the passengers/agents and processing UAE visa deposit refunds to passengers as per requirements.
  • Maximizes sales opportunities by converting inquiries into transactions by offering comprehensive options, thus increasing revenue.
  • Manages freelancer and walk-in group requests, overseeing the process from initial inquiry to ticket issuance.
  • Completes any additional tasks as assigned, to ensure the efficient functioning of the work unit.



Minimum Education Level

  • High School Diploma


  • Fluent in English & Arabic


Years with Qualifications

  • 2

Professional Experience

  • Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role is desirable.

Systems Knowledge (if applicable)

  • Knowledge of any GDS like Amadeus/Sabre is desirable but not essential.


  • Customer Focus
  • Teamwork
  • Effective Communication
  • Personal Accountability & Commitment to achieve
  • Resilience and Flexibility (Can do attitude)


Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

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