Website Talabat
talabat is part of the leading global online food ordering and delivery marketplace family Delivery Hero. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat's success expanded to the rest of the GCC region, making it the largest and most popular food ordering app in the region, connecting users to restaurants that cater to all taste buds. In addition to a directory of more than 30,000+ restaurants to choose from, never-ending deals and offers, a secure and easy online payments, Talabat is the go-to platform for online food ordering on the Middle East.
• Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.
• Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)
• Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the
• task to the appropriate Sales Representatives
• Upload and update restaurant information online and in a timely manner
• Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
• Update and monitor the closed restaurants
• Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data
• Prepare contract delivery and pick up report on periodic basis
• Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users
• Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)
• Maintain accurate records of all sales and prospecting activities including:
• Follow-up activities
• Transmission methods reports
• Contract delivery and pickup report: Acknowledgment of the contract receiving
• and delivering for new restaurant
• Bachelor’s Degree in relevant field
• MS Office, Excel Certification
• Knowledge of CRM
• Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem
• Solving and Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Ability to build good relationship with clients