School IT Helpdesk support

Universal American School is run on a not-for-profit basis and is part of the Al Futtaim Education Foundation (AFEF). Founded in 2005, the school has delivered an inclusive, diverse and academically sound programme to thousands of students year on year. Our alumni have gone on to study at leading institutions of higher education in the US, Canada, the UK and other parts of the world.

Universal American School is proud of its association with the AFEF, part of the Al Futtaim Group (AFG) which is a leading family business in the region whose portfolio includes the likes of IKEA, Marks & Spencer’s, Lexus, Toyota and many more. Leveraging on the capabilities within AFG, and as a result of its not-for-profit status, the school offers a scholarship programme and an advanced model of student internships packaged under an “experiential learning” continuum.

The student and staff body at Universal American School is made up of over 80 different nationalities; this diversity gives the school one of its most fundamental traits as a community.

Under AFEF, Universal American School aspires to lead on the implementation of a US and international educational programme that is future compliant, focused on personalised learning and rich in opportunities for growth and achieving personal bests.

IT Helpdesk

Universal school is looking for an IT Helpdesk support to join their team.

The IT Helpdesk is responsible for supporting and facilitating the use of IT equipment and applications by school members. Universal American School uses Microsoft 365/Google Suite with Apple ecosystem across the school.

IT Support

• Maintaining, installing and supporting the use of computer equipment and peripherals for curriculum and administrative use within the school. Keep all computers and printers in good condition.
• Install and configure a wide variety of software including Apple – major and Microsoft applications.
• Provide day-to-day IT support including the first and second level support of the school’s web-based applications and Educational subscriptions.
• Communicate to staff/users through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Checking the operation of the school systems and reporting any equipment in need of repair or upgrade.
• To document and test all installations or alterations to hardware or software, and to ensure that the inventory is current at all times.
• To document problems and steps to resolve them using the school IT Ticketing system.
• Ensure an accurate record of software licenses used by the school and report infringements to the IT Manager.
• IT upgrade and to make repairs to Desktops, laptops and add cabling etc.
• Liaising with external contractor/or equipment suppliers in the event of technical issues.
• Occasional support in mounting and configuring switches will be there.

• Support School in day to day events, roadshows etc.
• Creation of equipment/system manuals for end users.
• Support in Zoom/Microsoft Teams Live Events occasionally.

Mobile Device Management

• Configures, test and provides service support of mobile device solutions including laptops and tablets.
• Ensures that all mobile devices and activations are in compliance with the school IT policies and procedures in the Jamf Pro environment or Microsoft InTune.
• Supports the school in the planning and deployment for mobile devices.

Management of IT Equipment

• Need to have a strong Apple ecosystem background.
• Check and fix iMacs, MacBooks, laptops & PCs throughout school.
• Support to remotely install Software using SCCM.
• Fault handling; administrate the lending/returning of IT equipment for Staff.
• Check and update inventory of IT property regularly using Asset Management System.

             Maintenance of IT AV/Equipment in Classrooms

• Check and fix the IWBs (Interactive White Board), Interactive ViewSonic Panels.
• Manage the booking system of iPads and iPad trolley.
• Manage software for classes.
• Maintain and check the Desktop/Laptop IT equipment’s.

Maintenance of MFP (Multi-function Printer)

• Troubleshooting and repairs of various faults wherever appropriate
• Inventory check.
• Configuration management and firmware updates. Liaise with vendor eg troubleshooting and service delivery.

Management of Network

• Install and Maintenance of Cisco IP Phone devices
• Good expertise in configuring, installing and troubleshooting – Network. Knowledge & Experience in cabling, patching, and network tracing.

Provide IT Technical support to the following facilities:

• Performance Art Centre
• Multi-Purpose Hall
• Small Studios/Classrooms
• Boardrooms

Other Duties

• Providing support for school functions and events, on a Rota basis.
• Providing IT cover and assistance for other parts of the school as required.
• Any other duties as assigned from time to time related to IT.

Safeguarding

• Abide by the school safeguarding policy and keep abreast of any changes

Qualifications/Skills

• Minimum Diploma and above in Information Technology or the equivalent.
• Minimum 2 years’ experience working within a school or other education environment
• Ability to prioritize work under pressure
• Excellent communication and collaborative skills at all levels
• Be able to provide support and guidance to staff/Students at all levels across the school community.
• Ability to deal with confidential information with sensitivity and discretion
• An independent Team-player who can work with minimal supervision.

Deira International school & Universal American School are committed to safeguarding and promoting the welfare of all of its students. Relevant criminal record/police and reference checks are a pre-requisite for all appointments.