Service Leader (Food & Beverage)

Full Time Hospitality / Food & Restaurant

Website Shangri-La Hotels

Hong Kong-based Shangri-La Hotels and Resorts, one of the world's premier hotel companies, currently owns and/or manages over 90 hotels under the Shangri-La brand with a room inventory of over 39,000. Over four decades the group has established its brand hallmark of 'hospitality from the heart'. The group has a substantial development pipeline with upcoming projects in Mainland China, Cambodia, Hong Kong, India, Myanmar, Philippines, Saudi Arabia and Sri Lanka.

Service Leader (Food & Beverage) (165142)

Shang Palace, Shangri-La Qaryat al Beri, Abu Dhabi

We have a great opportunity for a Supervisor to join our Chinese restaurant “Shang Palace” selected for 2023 edition of Michelin Guide. The successful applicant will play an important role in assisting the Service Manager to deliver consistent and quality service to our guests. Our Service Leader will be looked to inspire his colleagues every day to ensure that the quality of service for which Shangri-La is known and loved is upheld.

What we are looking for?

A passion for great food, drink and delivering a 5-star experience.
Ability to lead and inspire others.
Efficiency and punctuality.
A warm and friendly character.
Enjoys working in a fast paced environment.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.

What will you do?

Interact with clients and understand their needs.
Guide the guest through the menu and give them recommendations.
Fulfil guest orders in an effective and organised manner.
Work with Shang Palace colleagues to keep excellent service standards.
Communicate effectively the requests of the guest with both kitchen and Service Associates.
Empathetically listen to guest queries/complaints and work with colleagues/Service Manager to find solutions.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

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