Supervisor Logistics Operations

Accounting / Finance Full Time Logistics & Supply
  • Accounting / Finance
  • Full Time
  • Logistics & Supply
  • Dubai - United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 4 years of experience in data management, project management and/or finance is a must

Website Talabat

talabat is part of the leading global online food ordering and delivery marketplace family Delivery Hero. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat's success expanded to the rest of the GCC region, making it the largest and most popular food ordering app in the region, connecting users to restaurants that cater to all taste buds. In addition to a directory of more than 30,000+ restaurants to choose from, never-ending deals and offers, a secure and easy online payments, Talabat is the go-to platform for online food ordering on the Middle East.

About the opportunity

As a Specialist 3PL Performance & Finance at Talabat, you will oversee the management of financial and performance data of our third-party logistics (3PL) partners and support in the efficient execution of special projects. This role combines responsibilities related to data management and project management aimed to streamline processes and enhance the 3PL value proposition.

What’s On Your Plate?

  • Create and maintain accurate monthly timesheets for all 3PLs based on their corresponding payment rules
  • Ensure timely submission and approval of timesheets to facilitate payroll processing.
  • Establish and maintain systems for tracking metrics and KPIs related to 3PL compliance and operations.
  • Analyze data to identify trends, issues, and opportunities for improvement, and present insights to management.
  • Manage all manual trackers used to monitor KPIs, ensuring accuracy and timeliness of data input and reporting.
  • Develop and maintain 3PL scorecards and payment rules for various operational activities.
  • Implement and update scoring criteria and payment algorithms to align with business objectives.
  • Analyze performance data to optimize payment structures and incentivize desired behaviors.
  • Oversee box management processes, including tracking, collection, and distribution of assets.
  • Maintain accurate records of box inventory and usage, reconciling discrepancies as needed.
  • Coordinate with operational teams to ensure efficient utilization and maintenance of boxes.
  • Manage the process of obtaining refunds for unused or expired advertising permits.
  • Liaise with relevant authorities or vendors to process refund requests in a timely manner.
  • Maintain records of ad permit expenses and refunds for financial reporting purposes.
  • Support procurement-related projects, such as sourcing windshields, name tags, and other operational supplies.
  • Collaborate with vendors to negotiate pricing, terms, and delivery schedules.
  • Ensure compliance with procurement policies and procedures throughout the procurement process.
  • Maintain Google Drive repository for all 3PL-related documents, including trade licenses, insurance policies, salary proofs, and disciplinary action proofs.
  • Ensure document compliance and accessibility for internal stakeholders.

What Did We Order?

What Did We Order?


  • 4 years of experience in data management, project management and/or finance is a must
  • A bachelor’s degree in a field related to data, finance, engineering or analysis.
  • Strong analytical skills with proficiency in data analysis and interpretation.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Speaking fluent English is a must.
  • Attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment.
  • High Proficiency in Google Suite (mainly Google Sheets) is a must.
  • Ability to communicate complex problems and recommend solutions
  • Resilient mindset that views challenges as potential win-win situations looking to be discovered
  • Excellent data management, written and verbal communication skills
  • Team player who thrives on comradery
  • Strong commitment to enforcing standards, ethics and compliance
  • Extremely organized with attention to detail
  • Hands-on, enjoys fact-finding and going beyond theoretical frameworks
  • Excellent in identifying process gaps and measuring progress

Very good-to-have

  • Good understanding of the last mile delivery ecosystem
  • Master’s degree in engineering or business
  • Exceptional emotional intelligence

We believe in Experience First (for our external stakeholders and internal talabaties alike!), Make It Happen and Together We Grow. We value diversity, initiative taking and creating memorable experiences – and we’re poised for stellar growth!

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

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