Website Hyatt
Hyatt is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 160,000 colleagues across more than 70 countries, our culture is one that empowers every person to be their best, and such genuine connection inspires how we care for each other and for our guests. Our global teams are a mosaic of diverse cultures, ethnicities, genders, ages, and abilities that reflect the world we serve. We care for our colleagues with benefits and perks including travel perks, work-life benefits, training and upskilling opportunities, and personal wellbeing initiatives.
Team Leader – Reservations
Summary
Job Summary: The Team Leader – Reservations will oversee the reservations department, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, attention to detail, and a deep understanding of hotel reservations systems and processes.
Key Responsibilities:
- Supervise Reservations Team:
- Lead, mentor, and motivate the reservations staff to achieve high performance.
- Conduct regular team meetings to communicate goals, updates, and training.
- Manage Reservations Process:
- Oversee all reservation activities, ensuring accuracy and compliance with hotel policies.
- Handle complex reservation inquiries and special requests, providing tailored solutions.
- Customer Service Excellence:
- Ensure a high level of customer service is maintained at all times.
- Address guest concerns and feedback promptly and professionally.
- Training and Development:
- Provide ongoing training and development opportunities for team members.
- Monitor team performance and implement improvements as needed.
- System Management:
- Utilize hotel management software to manage bookings, cancellations, and inventory.
- Ensure data integrity and accuracy in the reservations system.
- Collaboration:
- Work closely with other departments, such as Front Office, Sales, and Marketing, to optimize occupancy and revenue.
- Participate in weekly revenue meetings and strategy sessions.
- Reporting:
- Generate and analyze reports on reservations, occupancy trends, and revenue forecasts.
- Provide insights and recommendations to enhance performance.
- Compliance and Standards:
- Ensure adherence to hotel policies and procedures.
- Maintain high standards of professionalism and presentation in the team.
To apply for this job please visit careers.hyatt.com.