Tenant Relations Executive

Full Time Human Resource
  • Full Time
  • Human Resource
  • United Arab Emirates
  • Attractive Salary AED / Month
  • Salary: Attractive Salary
  • 3-5 years relevant experience in coordination and follow ups preferably in a shopping centre

Website Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Al-Futtaim operates through more than 65 companies across sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore and Europe.

Tenant Relations Executive

Date: 20 Jun 2023

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 155617

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fitouts and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date.

What you will do:

Responsible for:

Work Permits :

Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors.
Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.
Follow up with existing tenants and Operations Team to ensure the closure of open work permits.

Tenant Coordination:

Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.
Arranging retailer meetings in coordination
Monthly call with all the store managers, biweekly calls with the big stores
Tracking of stores who are to cease trading in coordination with Leasing Team.
Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department
Coordinate with tenants and customer service for reimbursement of gift vouchers.
Ensure periodic inspections are conducted with tenants on operating as per industry best practises
Ensure up to date tenant database
Conduct back of house inspections in coordination with security to ensure no hazards are created by tenants
Support Marketing department raising all the memos needed or participation forms on any event or activation

F & B and Tenant Inspection :

Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards.
Organise spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.
Submission of inspection report for review and approval.
Notices to be issued to tenants of the inspected conducted.

Graphic Installation:

Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.
Organise, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.
Upon completion of job, verification of invoices and processing to Finance for timely payments.


Issue job requests
Job request management
Review and escalate none routine job requests
Maintain Job request history and database

Job context:

The role is required to contribute to the provision of quality services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the mall tenants to ensure professional tenant-landlord relationship.

Required skills to be successful:

Job-Specific Skills:

Internal and external coordination

Behavioural Competencies :

Honest and trustworthy.
Be flexible and efficient.
Proactive, punctual and reliable.

What equips you for the role:

Minimum Qualifications and Knowledge:

Graduation in any degree.
Fluent in English.
Minimum Experience:

3-5 years relevant experience in coordination and follow ups preferably in a shopping centre

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

To apply for this job please visit www.afuturewithus.com.

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